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ChoiceLens

ChoiceLens Support Center

Need help with scanning, meal photos, your daily target or your subscription? Check our quick guides below or contact us directly.

Scanning Products

Point your camera at the barcode on any packaged food (UPC or EAN). If it won't scan, tap Upload a barcode photo and pick a clear picture of it. Scanning runs on your device. If a product isn't found, we log the barcode so we can add it.

Meal Photos (Plate Scans)

Tap Snap a plate on Home and take a photo of your meal, or pick one from your library. Estimates are approximate: tap any food to fix its portion, and add oil, butter or sauce the camera can't see, before you add the meal to today. Meal photos are part of Pro.

Daily Target and Food Log

Your daily calorie target comes from your birth year, sex, height, weight and activity level, and you can adjust it in Profile under Daily target. Tap an entry in today's log to edit it, log it again or delete it. Daily targets aren't offered to anyone under 18.

Ask and AI Features

Ask answers questions about a product you scanned, grounded in its label and your lens. Meal photos and Ask use Anthropic's Claude, and the app asks your permission first. You can turn them off at any time in Profile with Use AI features. Product verdicts are calculated by our own scoring rules, not by AI.

Inaccurate Product Data

Nutrition facts and ingredients change often. If the app doesn't match the label on the package, trust the package, and email us the barcode with a photo of the label so we can fix it.

Managing Subscriptions

ChoiceLens Pro is billed by Apple. To change or cancel it, open Settings on your iPhone, tap your name, then Subscriptions. Cancel at least 24 hours before the renewal date (or the end of a free trial) to avoid the next charge.

Restore Purchases

Reinstalled the app or switched iPhones? Sign in with the same Apple account, then go to Profile and tap Restore Purchases. This checks your purchase with Apple and turns Pro back on.

Body Data

To remove your birth year, sex, height, weight and activity level, go to Profile and tap Delete my body data. Your daily target keeps its numbers.

Deleting Your Account

To delete your account and everything in it (scans, food log, targets, body details and Ask conversations), go to Profile and tap Delete Account. This can't be undone.

Still need help?

Our technical support team is happy to assist you with any questions or feedback.

support@edglance.com